Meet the team

At REAL, our dedicated team is on hand to provide practical and technical advice whenever you need it. Exceptional customer service and solid relationships with our stockists and installers is all part of the REAL experience, because you can talk to REAL people for REAL support. Introducing the REAL team:

OUR team

Our experienced team provides the leadership, knowledge and strategic direction needed to ensure REAL quality runs through everything we do. Find out more about our team members here:

Phil Walker

Managing Director - Aluminium & PVC

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Winston Osborne

Technical Director

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Steve Hill

Operations Director - Aluminium & PVC

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Tim Smith

Commercial Director -
Aluminium & PVC

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Emma Angove

Finance Director

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Shayne Stephens

Technical & Product Quality Manager

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Sales Order Processing Manager Aluminium & PVC
Bev Morgan

Sales Order Processing Manager - Aluminium & PVC

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make a trade enquiry

If your next project involves Aluminium Window and Door Systems, keep it REAL. Register your interest below and a member of our team will be in touch.

MAKE A TRADE ENQUIRY

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© Copyright 2023 Customade Limited (trading as REAL), Registered no: 12449934 (England). Registered office: Newton Centre, Brunel Way, Stroudwater Business Park, Stonehouse GL10 3SW

Phil Walker

Managing Director - Aluminium & PVC

As Managing Director of Aluminium and PVCu division, Phil has worked with many teams across the group to develop the best-in-class facilities that can deliver high quality PVC and aluminium product ranges to commercial, residential or social housing customers.

Phil’s previous roles include working with the commercial division at Anglian Windows, managing delivery for large social housing and public sector projects, and he has also worked in the automotive, utilities and chemical manufacturing sector during an extensive career.

Winston Osborne

Technical Director

Winston Osborne is the technical director of Customade Aluminium Group and is responsible for the technical and regulatory side of the aluminium division of Customade.

Winston has more than 30 years of experience in the building and fenestration industry in technical, commercial and research and development. His previous roles included surveying and designing projects across the world from Europe to the USA and Japan and positions – including founding Atlas Roofing Solutions in 2012.

Steve Hill

Operations Director - Aluminium & PVC

As Group SHEQ Director, Steve is responsible for ensuring all aspects of manufacturing for the aluminium and PVC divisions are carried out to the highest possible quality, with health and safety at the centre of all operations. 

 Steve has more than 30 years’ experience in the industry, covering Manufacturing, Surveying and Installations; initially having worked up from roles on the shop floor, through to Technical Director. 

 Over the years, Steve has built up a wealth of Fenestration Technical knowledge, this has enabled him to work with supply partners and support the customer base on everything from New Product Development, Industry Regulation changes and General Consumer advice. 

Tim Smith

Commercial Director - Aluminium & PVC

Tim is our Commercial Director, responsible for setting the commercial strategy of the Aluminium and PVC division developing brand equity and building a strong team environment.

He has worked in the fenestration industry for over 23 years in various senior positions, joining Customade in 2018.

Emma Angove

Finance Director

As Divisional Finance Director Emma informs strategy in our aluminium division. She manages a team providing budgets, cash flow and analysis to ensure the division meets its financial goals.

With experience in the automotive and hygiene sector, Emma has a range of manufacturing experience to contribute to the strategic planning and development of the business as a key member of the senior management team.

Shayne Stephens

Technical and Product Quality Manager

Shayne is responsible for introducing and enhancing products and CNC programming. He is a LEAN Practitioner with a green belt in Six Sigma.

Shayne has been in the fenestration industry for 12 years, working his way from trainee installer to his current position as Technical and Product Quality Manager.

Sales Order Processing Manager Aluminium & PVC

Bev Morgan

Sales Order Processing Manager Aluminium & PVC

Based at Stonehouse, Bev leads the team that works with our customers, processing enquiries, orders and planning the factory loading.

Bev joined Polyframe in November 2020 with 20 years’ experience in commercial operations. Having previously worked for 15 years at the Assa Abloy Group as Commercial Manager for the door & window hardware division specialists, Yale UK.